crm

crm :

                  Customer relationship management (CRM) is a system for managing a company‚Äôs interactions with current and future customers. It involves using technology to organize, automate and synchronize sales, marketing, customer service, and technical support.


                   The principles, practices, and guidelines that an organization follows when interacting with its customers. From the organization's point of view, this entire relationship not only encompasses the direct interaction aspect,
such as salesand/or service related processes, but also in the forecasting and analysis of customer trends and behaviors, which ultimately serve to enhance the customer's overall experience.

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